TERMS & CONDITIONS

Notice of terms and conditions of sale on our website

Please read the Terms and Conditions of Sale carefully before placing an order on our website, Rehanfood.com (“Website”). By submitting an order through our website, you confirm the acceptance of our Terms and Conditions of Sale unconditionally.

Your Contract With Us

To purchase products sold on our website, you need to send a complete order and make full payment for the order using the payment system provided. Please provide a valid email address otherwise we will not be able to confirm receipt of your order. Your order will be automatically confirmed via email once the payment has been processed. This email is proof of confirmation of your order.

Order Acceptance Policy

Receipt of an electronic order confirmation or other forms of an order does not indicate acceptance of our order, nor is it a confirmation of our offer to sell. Rehanfood.com reserves the right at any time after receiving your order to accept or reject your order for any reason; however, you will be notified under any circumstances.

Import Duty

Import duties may be charged by the local customs office for your purchase. You may want to contact your local customs office to find out what the charges are (if any). Any costs incurred must be paid by you.

Pricing

The price you pay for the goods is the price stated in our Confirmation receipt. All prices are expressed in Ringgit Malaysia (MYR). The price of the goods does not include the cost of packaging and delivery unless otherwise stated. These charges are determined separately.

We reserve the right to change the price of products on this site without notice.

If a product is listed at the wrong price due to typographical errors or errors in the price information received from our supplier, Rehanfood.com reserves the right to reject or cancel the order made for the product listed at the incorrect price, whether or not, the order has been confirmed. If your credit card or Paypal account has been charged for your purchase and your order is canceled, Rehanfood.com will refund the wrong amount.

Payment Method

Online orders must be paid by credit card or “Online Banking”. We accept the following credit cards: Visa, MasterCard. All credit card payments are subject to verification and approval by the card issuer. There is no extra charge to use your credit card to make a purchase. Make sure you provide your exact address and phone number (i.e. the address and phone number stored by your credit card). Incorrect information will cause delays in processing your order. Your credit card will be charged once your order is confirmed.

Logistics & Shipping

Orders are usually shipped with No. Airwaybills in 2 working days. Once shipped, delivery is expected within 3-5 working days. This is not guaranteed, but we try our best. If you have an immediate order, please email us and tell us what you need. We will do our best to fulfill your request.

Once your order is shipped, you will receive an automated email with a tracking number. Items will be sent to the shipping address specified in your order. All delivery times referred to are estimated time and are subject to inventory availability.

Delivery time cannot be guaranteed, and we are not responsible for any delay or failure to supply the goods where this is due to circumstances beyond our reasonable control; e.g. severe weather conditions, fires, accidents, wars or civil disturbances, strikes, any form of Government action, failure of our suppliers, failure by you to give us the correct shipping address or notify us of a change of address.

If the inventory is temporarily unavailable, we will contact you and let you know when we expect the ordered items to be available. You can then tell us whether you would like to wait or if you would like to cancel your order. If you would like to cancel your order, please contact us. We will refund the money you paid for items that could not be supplied.

Track Your Order

Log in to your account to see the status of your order. If your order has been shipped, the tracking number will be displayed along with the status of your order. We are not responsible for any lost or untraded packages. If you need further assistance in locating your order, please contact us (customerservice@rehanfood.com)

Lost Item

We do not accept claims for lost orders more than 15 days from the date of shipment. If you have not received your order within this period, please contact us immediately to check the status of your order. Standard delivery arrives in about 7-10 business days. We do not guarantee any delivery will be made to P.O. Box address. If you are confident that your order is late, please contact us by mentioning your order number and we will take appropriate action.

Order Cancellation Policy

You reserve the right to cancel your order at any time if the order has not been shipped or fulfilled. A 20% cancellation fee will be charged. Customized product orders and downloadable products cannot be canceled. There will be no refund for shipping costs. Orders can only be canceled if they have not been shipped. After delivery, please see our Return Policy.

Refunds and Returns

We want you to be happy with your Rehanfood.com product. So, for further information, please do contact us.

Damaged Goods

We accept the return of products defective due to defects in manufacturing and/or manufacturing within 3 days from the date of shipment, with the following conditions:

  • You need to contact us by email to report the problem.
  • You will be responsible and will pay the cost of returning the goods to us.
  • If you fail to manage the goods properly, we reserve the right not to accept the return and your payment will not be refunded. The goods are your responsibility until they reach us and we will not be responsible for any lost or damaged items while traveling. We recommend that you pack it carefully, obtain proof of delivery, and arrange appropriate insurance.
  • Provided the goods are returned to us following the conditions specified above, we will refund your payment for the goods at the price of the goods as stated on the factors and shipping costs.

We reserve the right to replace defective items, rather than returning your payment.

Non-Refundable Purchases

We do not offer the following returns or refunds:

  • The product has been removed from the sealed package to which it was shipped.
  • Downloaded material.
  • Customized products.

This does not affect your right to return incorrect or damaged items – see below.

Inaccurate or Damaged Goods

If the item shipped to you does not include all the items you ordered, if the item you ordered is missing from your order, or if we ship the defective item, you can return the item to us. You need to contact us by email within 3 days from the delivery date. All such returns must be made in the original condition with a brief explanation of the fault or damage. We can only accept returns if damaged or damaged.

Upon receipt of the goods in question and inspection, we will refund the appropriate money to you. This does not affect your statutory rights. If we do not find fault, we reserve the right to reclaim you for the goods and to recover our fees and expenses from you. We reserve the right to replace the defective or defective item, instead of returning your payment.

Gift Card

Redemption

Rehanfood.com Gift Cards (including products branded as Gift Certificates or Gift Vouchers) (“Gift Cards”) can only be redeemed from eligible products at www.rehanfood.com.

Purchases are deducted from the redemption of the redemption Gift Card. If the purchase exceeds the redemption of the redemption Gift Card, the remaining amount must be paid by other payment methods. Any unused Gift Card balance can be redeemed with future orders subject to the expiration date of the Gift Card.

Rehanfood.com or its affiliates (“us”) can provide information to Gift Card buyers regarding the redemption status of the Gift Card they purchased. No fee is charged for the Gift Card.

 

Period Limit

Gift Cards, including unused Gift Card balances, will expire one (1) year from the date of issue.

Gift Cards are not redeemable for the purchase of products on other websites or grocery stores owned and operated by us, our affiliates, or other persons or entities except www.Rehanfood.com Gift Cards and unused Gift Card balances are not redeemable for cash and non-refundable with cash refunds; resold; exchanged; reloaded; used to purchase other Gift Cards, except to the extent permitted by law. Unused Gift Card balances are not transferable.

 

Loss of Risk

Rehanfood.com is not responsible for the loss of your Gift Card, theft, destruction, or unauthorized use.

 

Fraud

We reserve the right to close customer accounts and request alternative forms of payment if the Gift Card obtained is falsely redeemed and/or used to purchase Rehanfood.com

 

General Conditions

Terms and Conditions of Use Rehanfood.com. We reserve the right to change these terms and conditions from time to time at our discretion. All terms and conditions are following the law.

Complaint

If you are not satisfied with our product, please contact us to state the type of problem. We will investigate and respond to you as soon as possible.

Personal Data Policy

We are responsible for protecting your privacy and security. When you purchase from our website, we must take your name, email address, shipping address, telephone number, and payment information. The personal information collected on this site is only used by Rehanfood.com and its affiliates to process your order, enhance your shopping experience, and communicate with you, and is not shared with third parties. We do not store your financial information. Our security controls protect your information using advanced encryption techniques and firewall technology.

We may inform you from time to time regarding promotions, special offers, and new additions to Rehanfood.com. You can unsubscribe from our newsletter at any time by following the unsubscribe instructions in any email you receive from us.

We use “cookies” to launch your current shopping session by providing a wonderful experience and so that you can shop more easily and at any time. Other websites that may have links from Rehanfood.com each have their privacy policies and data collection practices. Please refer to the privacy policy of each website. We are not responsible for the content and operation of other websites.

Copyright Notice and Trademark

Unless otherwise stated, all materials contained on this site, including text, website design, logos, graphics, icons, and images, as well as their selection, installation, and arrangement, are the sole property of Rehanfood.com., Copyright © 2020, ALL RIGHTS GRANTED. You may use the content of this website only to shop on this website or place an order on this website and for any other purpose. No material from this site may be copied, reproduced, altered, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of material that appears on this site may infringe copyright, trademark, and other applicable laws and may result in criminal or civil penalties.

Security

Our company website uses appropriate security applications to prevent the identification of personal information of customers from third parties, illegal disclosures, and hackers. But keep in mind that every information sent over the Internet is NOT 100% guaranteed safe and secure.

Other Conditions

Rehanfood.com reserves the right to make changes to this website and these Terms and Conditions at any time.